en offered flexibly, and was available on request for large teams, as well as on a one-to-one basis where required. Additional resources like a user guide (TFD and TFE), as well as recorded previous training, are also available. Training covers usability and “scene- setting” (Programme Manager) in terms of the context of the TFD as an approach, which is seen as an important element given practitioners joining from different local authorities may not have experienced a similar product in the past. The large majority of practitioners we spoke to were aware of who the Insight team are and that they could ask for support. As with training, practitioners from a range of teams spoke positively about this provision. The role of the Business Relationship Manager has proven to be key for training and ongoing support, but also for engagement, feedback collection and communications, which were facilitated by the frequent interactions the Business Relationship Manager had with practitioners: “Found very useful to have the training, to see how it can be used, there are some features I would not have discovered otherwise.” (Early Intervention Practitioner) “They're very responsive. I've never been ignored when we've raised an issue with it and they've always been very sort of open feedback.” (Early Intervention Manager) Whilst 74% of those we surveyed said they received training, only 60% felt this was adequate in terms of using the TFD. This is particularly important given our finding detailed in Section 5.2 that perception of the TFD’s impacts differs markedly across those who feel they’ve received adequate training and those who feel they haven’t. One explanation for differential usage may be that training isn’t mandatory, although it is offered to all new starters. Therefore, the