complaint, the responsible authority must put it into writing and submit it to their complaints officer. They must then try to reach an acceptable solution with the young person; they have 14 days to reach this informal resolution. Resolving complaints 9.6. Where informal resolution is not possible, young people should be fully supported through the formal complaints process. 9.7. Regulation 4 of The Advocacy Services and Representations Procedure (Children) (Amendment) Regulations 2004 states that where a local authority receives from a child or young person representations made under section 24D or section 26 of the 1989 Act, then the local authority must provide him or her with information about advocacy services and offer him or her help in obtaining an advocate. They must also provide the same information and help where they become aware that a child or young person intends to make representations about the quality of leaving care support. 9.8. The Children Act 1989 Representations Procedure (England) Regulations 2006 37 require local authorities to appoint an officer who has overarching responsibility for co-ordinating all aspects of the complaints and representations system. Whilst some young people may already have an advocate before they reach the stage of making a formal complaint, the complaints officer (who may be a dedicated children’s complaints officer) must check that a young person has been put in touch with an advocate and is happy with the level of support they are receiving. If this is not the case, the complaints officer must inform the young person about their rights to advocacy, establish whether they would like an advocate, and, if so, make sure that they are put in touch with advocacy services. The responsible authority should ensure that, where