st of an hour of work as a proxy for the value of benefits. However, in reality, the hours saved do not necessarily translate to fewer full-time equivalents (FTE) or direct cost savings. Focusing solely on time-saving overlooks other benefits, like effectiveness, capturing only a fraction of total benefits. Without a baseline, assessing TFD /TFE's time-saving impact is challenging. Estimating previous years' time saved relies heavily on 2023 survey data, potentially diverging from actual past savings due to lack of historical data. Historical number of active users Bristol City Council provided usage data for the TFD from 2019 to 2023, enabling us to identify active users each year as individuals who accessed the TFD at least once during that period. Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 102 For the years 2015 to 2018, detailed usage data was unavailable. However, Bristol City Council provided the total number of enabled users each year. To estimate the number of active users for this period, we assumed a consistent percentage of active users (51%) as observed in the period 2019 to 2023. We utilised this assumption to calculate the number of active users based on the number of enabled users each year. Based on this, we got the number of TFD active users per year, as per below: TFD historical active users: Years 2015 2016 2017 2018 2019 2020 2021 2022 2023 Number of active users 24 90 171 238 300 296 430 409 460 Bristol City Council provided the number of active users of the TFE in 2023, which is 294. Estimation of time saved per month by active users of the TFD To account for the uncertainty in the estimation of time saved from the TFD, we have modelled 3 scenarios, the third scenario being the base scenario a