and, some parents interviewed in Wave 1 areas reported some difficulties surrounding working with their Family Support Workers. The negative experience generally came from feeling ignored by them, which highlighted the importance of families feeling listened to by their Family Support Workers, and having a big impact on their overall experience. "She's not communicating with us, and then communicating with other people, and telling other professionals, which are making us as parents feel worse." Family interview, Wave 1 (November 2024) "I've tried messaging her, I've tried calling her and I'll get ignored unless it's something that she wants, like this interview.” Family interview, Wave 1 (February 2025) One family felt their Family Support Worker was not best placed to help their family in their current situation. They felt that the family help, and what they offer was not appropriate for them when they needed help managing their child’s special educational needs. They wanted the school and health services to work more effectively to support parents with what is needed to manage their child’s behaviour at home. "Family Support Workers need more experience with ADHD and autism. You're not looking at a child with behavioural problems, you're looking at a child with a chemical 53 imbalance. So, it's a lot more complex than you just need to do this and this." Family interview, Wave 1 (November 2024) However, the Family Group Conferences have generally been well received across Wave 1 and Wave 2 areas where they have been included. For example, they have been reported to be helpful in encouraging wider family to take a more active and supportive role in addressing challenges and contributing to family-led decisions. They have also been found to be helpful in re-uniting fami