horities LiquidLogic Mosaic (Servelec) CareFirst (OLM) Frameworki (Servelec) CareDirector Swift (OLM) Other Source: Community Care Survey 2019 [4] Figure 2: Proportion of each Case Management System Used within Children’s Services across 124 Local Authorities 9 OFFICIAL - SENSITIVE In the longitudinal study of local authority child and family social workers conducted by the Department for Education (2023) Less than half (46%) of social workers agree their IT systems and software support them to do their job. [4]. When asked about the aspects of paperwork and admin that are burdensome, 9% of workers cited poor IT systems as an issue [4]. 1.3 North Yorkshire Council North Yorkshire Council (NYC) provides services to a population of 618,000 people across an area of over 8,000 square kilometres [6]. It is a new unitary authority formed in April 2023. Before this, there was a two-tier system of local government in North Yorkshire. This meant that local government services were provided by eight councils: North Yorkshire County Council, five district councils and two borough councils. Services for Children and Young People were provided by North Yorkshire County Council across the entire geography prior to the establishment of the new Council. In February 2024 performance reporting to the Council’s Executive showed the following [7]:  7,623 contacts received for Children and Young People Services; the highest quarterly number ever recorded (96% were screened within one working day)  1,545 households are currently receiving support from the Council’s Early Help Service.  1,519 referrals were made to Children’s Social Care in the quarter which is the highest for eight years  The number of young people with Education and Health Care Plans rose this quarter to 4,787 (this is 