o deal directly with queries from adoptive families and queries regarding individual support plans. However, in larger authorities this may not be possible, so the ASSA should ensure that appropriate delegation arrangements are put in place. 9.11. The appointment of an ASSA provides clarity for adoptive parents about who in the authority to approach for advice, and identifies a first port of call for questions about adoption support services, the process for accessing support and queries in relation to existing support arrangements. It is important that contact details for the ASSA – a ‘phone number and postal and/or email address - be appropriately publicised to facilitate ease of contact for those seeking help and advice. Where appropriate, ASSAs should act as advocates, for example, liaising with education or health services on behalf of a recipient of adoption support services. 9.12. ASSAs should give adoptive parents a copy of the Adoption Passport (which can be found on the First4Adoption website), and make them aware of any additional services available locally. They should encourage adoptive parents to access available support services including mainstream and specialist adoption focussed services. Information on statutory adoption leave and pay, and tax credits and benefits for adoptive parents is available from Gov.uk. ASSAs can receive the latest information about the Department for Work and Pensions services and benefits through their forum and groups, and magazines and newsletters. 9.13. While queries on existing adoption support plans should normally be referred on to the named lead person for that plan (as required by ASR 16) the ASSA may have a role to play in resolving queries, in particular where these relate to provision of services by other agencies.