for the large majority of those we spoke to, this wasn’t their perception. Others we spoke to point to instances where the TFD has given inaccurate information resulting from its matching processes, which in some cases has impacted outcomes with families. For example, a TFD matching error meant that an incorrect NHS number was supplied in relation to a child attending hospital, and subsequent treatment couldn’t be given in hospital. However, examples of this type were not commonplace in the course of our research. 5.3 Think Family Education (TFE) It was apparent from interviews and survey response data the extent to which school staff value the TFE. Indeed, some of those we interviewed and surveyed were concerned that the TFE may be decommissioned, and as result underlined the need to retain it. We found that school staff have felt ‘out of the loop’ in terms of information sharing and that they are often informed some time after significant events happen in the lives of their students. It’s felt that the TFD has been key in addressing this. In the words of two different school practitioners: “I felt that there was a massive disconnect between social care service and education. And this [has] bridged that gap a little bit.” 0 500 1000 1500 2000 2500 3000 Jan, 19 Mar, 19 May, 19 Jul, 19 Sep, 19 Nov, 19 Jan, 20 Mar, 20 May, 20 Jul, 20 Sep, 20 Nov, 20 Jan, 21 Mar, 21 May, 21 Jul, 21 Sep, 21 Nov, 21 Jan, 22 Mar, 22 May, 22 Jul, 22 Sep, 22 Nov, 22 Jan, 23 Mar, 23 May, 23 Jul, 23 Sep, 23 Nov, 23 Page loads Date Figure 12: Monthly page loads of the triage team between Jan’ 19 and Dec’23 Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 36 “I've always found that education has always been the poor relative of the team around the c