Waterhouse report, Lost In Care, and the Utting report, People Like Us, some local authorities have appointed children’s complaints officers who co-ordinate and monitor the provision of advocacy services for children and young people making a complaint. 3.3 Regulation 4 requires local authorities to provide information about advocacy services and to offer help in obtaining an advocate to children and young people who have made a complaint or who have said that they intend to make a complaint. Regulation 6 amends the Representations Procedure (Children) Regulations 1991 (S.I. 1991/894) by inserting references to an advocate appointed to provide assistance under arrangements made by a local authority under section 26A of the Children Act 1989 to ensure that he or she is involved throughout the complaints process. THE CHILDREN’S COMPLAINTS OFFICER OR DESIGNATED COMPLAINTS OFFICER WITH RESPONSIBILITY FOR CHILDREN’S COMPLAINTS 3.4 The key role of the children’s complaints officer (and other equivalent officers depending on local structures) is to: ● consult with children when they express their intention to make a complaint to help them understand the options available and how the complaints procedure works; ● provide information and advice to children and young people about advocacy services and support in accessing these services; and Guidance on Providing Effective Advocacy Services for Children and Young People Making a Complaint under the Children Act 1989 15 ● work with children and young people and their advocates concerning issues of complaint, and provide information and advice about options for resolution both within the complaints procedure, or alternative routes of remedy and redress where appropriate. 3.5 Their role also includes a duty to: ● keep a written or e