TFD, see Appendix 3. Who uses the TFD? Today, the TFD front-end is used by around 450 frontline workers from Bristol City Council in total, with around 150 daily users. Broadly, there are four main user groups, these are:  Triage practitioners - frontline workers who process information in a rapid way to review referrals and triage them to the appropriate team. Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 13  Early Intervention practitioners – frontline workers who work directly with children and families who have not yet reached the statutory threshold for intervention.  Social Care practitioners - frontline workers who work directly with children and families where the child has reached the statutory threshold for intervention.  Managers and Service Leads - leaders who access anonymised / aggregated data to inform strategic decisions, such as resource allocation and commissioning. In our research, we also spoke to a small number of ‘Other’ practitioners and managers who don’t sit within Childrens Services, for example Housing or Education professionals. Given the small number of this sample, whilst we do include their viewpoint where relevant, we haven’t treated them as a main user group in this evaluation. Over time, both the usage of the product and the variety of teams accessing it have increased. The userbase has expanded beyond Children’s Services, with usage closely monitored and audited. The below charts show total usage of different teams, usage over time, and usage of different pages on the TFD. Figure 4: Average page loads per active user per team (2023) 0 50 100 150 200 250 300 350 400 Triage Early Intervention Other Social Care Average page load per active user Teams Social Finance Limited +44 (0) 2