d person. 199 Provision of background information where consent refused etc: ISR 9 10.60. ISR 9 will apply where the intermediary agency has been unable to obtain, for whatever reason, the consent of the subject to the disclosure of identifying information to the applicant. It will also apply where the adopted person has registered a veto with the AAA under ISR 8. 10.61. The intermediary agency has the discretion to disclose background information to the applicant if it considers it appropriate to do so. This could be a wide range of information, provided it does not fall within the definition of identifying information at ISR 7.4. It allows the intermediary agency to pass on details of the subject’s domestic or family circumstances, their general health and well-being or other information which may be of value to the applicant. For more guidance on this issue see 4.38-44 of the practice guidance on Adoption: Access to Information and Intermediary Services. Counselling: ISR 10 10.62. There is no legal requirement for a person to receive counselling, whether or not they have already received counselling when applying to the Registrar General for access to birth records or to the adoption agency for the disclosure of information about their adoption. However, the valuable role that counselling can play is well established. Chapter 12 provides guidance on who should be offered counselling and which body can provide counselling services. Procedure on receipt of application: ISR 11 10.63. The agency must take reasonable steps to verify the identity of the applicant and any person acting on the applicant’s behalf. For this purpose, it may be necessary to ask for a passport, driving licence or other evidence. The passport or driving licence, or a birth certificate, will also p