a full list of roles and their main user needs). Similar to the focus group recruitment strategy, contact was made with each LA requesting participants from the six identified user groups to take part. Interviews were subsequently arranged. Interviews were semi-structured (Kallio et al., 2016), conducted online via Microsoft Teams (Al Balushi, 2016) and lasted for approximately one hour. In the first half of the interview, open questions were used to learn more about the participants’ daily jobs, their main goals and focus, internal processes and tools used, their perceptions regarding the most and least valuable information they collect, thoughts about information that is not collected but should be and ideas for other ways of recording and collecting information other than text. In the second half of the interview, participants were asked to choose the most helpful form they use in their practice with regards to CLA. They were asked to describe the form and explain when they use it, and the reason why they consider it most helpful. The user researcher opened a blank copy of the chosen form and shared their screen. Closed questions were then used to explore the form in detail and understand if each data item collected is helpful or not, and why. The user researcher annotated the forms digitally as the discussions evolved. It is important to note that although a blank form was opened, the user researchers were not able to do this directly in the CMS system, due to data protection regulations. The forms were, therefore, downloaded from the system and in some cases were in the process of being re-designed for improvement purposes. 23 DfE Project 2A: User research into social worker inputted data to CMS Due to using a ‘non-working’ form there was sometimes confusion regard