 is discriminated against due to age, gender, race, culture, religion, language, disability or sexual orientation. Standard 4 Advocacy is well-publicised, accessible and easy to use. Standard 5 Advocacy gives help and advice quickly when they are requested. Standard 6 Advocacy works exclusively for children and young people. Standard 7 The advocacy service operates to a high level of confidentiality and ensures that children, young people and other agencies are aware of its confidentiality policies. Standard 8 Advocacy listens to the views and ideas of children and young people in order to improve the service provided. Standard 9 The advocacy service has an effective and easy to use complaints procedure. Standard 10 Advocacy is well managed and gives value for money. Copies of the standards can be obtained from DfES Publications, PO Box 5050, Sherwood Park, Annesley, Nottingham, NG15 ODJ, tel. 0870 001 2345, by quoting reference 29606/National Standards for the Provision of Children’s Advocacy Services. Guidance on Providing Effective Advocacy Services for Children and Young People Making a Complaint under the Children Act 1989 29 Annex B TABLE 3: OTHER LEGISLATION RELATING TO ADVOCACY Children (Leaving Care) Act 2000 The Children (Leaving Care) Act 2000 requires local authorities to improve the life chances of young people living in and leaving care. The Government expects advocacy services to be accessible to all care leavers making or intending to make a complaint. Details about access to advocacy should be included in information and policies for young people about what services they might expect when they are no longer in the authority’s care. One of the roles of the Personal Adviser is to act on a young person’s behalf as an advocate for them when they need help m