g retrieving insight on individuals challenging. Spreadsheets were also sent on an ad hoc basis and therefore relied on manual request and send processes, meaning data would quickly become out of date, leading in some instances to wasted work. The development of the TFD addressed these issues. It brought together a wide range of data that was visualised to give a comprehensive picture of family need, and, importantly, ensured data was very close to what was contained in source systems by securing data extracts from partners on a daily basis. We can see that this technical achievement is directly related to the outcomes noted in Section 5.2; namely, better risk assessment by having rich contextual information around the whole family, and timelier responses in what can be fast moving situations by having near real time updates and notifications. Members of the Insight Bristol team described how they adopted an iterative and opportunistic approach in the early stages of implementation, in terms of working with those who were most open and willing to test it as it was being created. This enabled a smoother design and acceptance process which was important in making early progress: Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 58 “We went with the least resistance and that we pretty well found the people who used the system the most and then went to them and said, why are you using the system and what else would you like to see?” (Insight Bristol team) However, it seems that an approach which focussed on those most willing to test and use the emerging product may not have surfaced with sufficient clarity the reasons why other practitioners didn’t use it, which could have developed a product with wider appeal. “It was meani