listed so that they are receiving relevant support. Understanding the agency process for problem resolution, representation and complaints. Ability to meet agency requirements for making referrals of child protection concern. (Understanding of information requirements and timescales.) Capacity to contribute to assessments complied by others (e.g. social workers making safeguarding enquiries). Competence in applying knowledge to individual young people’s circumstances. Negotiation and conflict-resolution skills. Assessment skills Knowledge of various professional frameworks for the assessment of children - and the differences between them. Organisational and administrative awareness and competence. Understanding of the specific roles of individual children’s services agencies – recognising their professional boundaries and responsibilities. Detailed knowledge of local procedures for safeguarding and promoting the welfare of young people. Capacity to constructively engage young people and families with different ethnic/cultural backgrounds - providing non- stereotypical services, recognising what is culturally valuable but focusing on the needs of the individual young person. Ability to work with young people to support measurable improvements in their financial capability. Ability to support young people to raise their aspirations and encourage their personal career development. Ability to self-evaluate interventions in order to assess their effectiveness. Commitment to measuring self- effectiveness. 91 Knowledge Interpersonal skills Ability to reflect on self-working style and the impact of this on service users and other professionals. Communication with young people and their families Knowledge of a repertoire of communication techniques to elicit information from you