t what assistance can be provided to young people who are deemed ‘Qualifying’ as a result of being looked after immediately prior to becoming subject to a Special Guardianship Order or subject to a private fostering arrangement. Local authorities will need to be clear about which local authority is responsible for the provision of services to qualifying young people. The relevant authority is defined in section 24(5). 85 Chapter 9: Representations and complaints 9.1. The Children Act 1989 Representation Procedure (England) Regulations 2006 34 sets out the processes that must be followed by local authorities when they consider representations and complaints about the services they provide under the Children Act – including services to care leavers. The Regulations require local authorities to follow timescales for handling representations and complaints that offer an opportunity for local resolution, so that issues may be resolved promptly and efficiently. Local authorities must allow for the involvement of independent people when they consider representations, so that young people can recognise that the process is both transparent and fair35. 9.2. As corporate parents for looked after children and care leavers, local authorities should listen to young people and act on what they say. This duty is especially important at times when they have a problem, concern or want to make a complaint. If the complaint is about a proposed change to a pathway plan, young person’s accommodation or a service, the decision may need to be deferred (frozen) until the complaint is considered 36. 9.3. PAs and their managers must be very familiar with the local authority’s arrangements for responding promptly to complaints and securing effective advocacy for care leavers whenever they indicate