d facilitate regional working groups to enable LAs to collaborate and share knowledge to establish what good practice looks like regardless of the CMS they use  Review guidance regarding maximum caseload numbers, taking into account the complexity of cases and not just numbers Recommendations for LAs:  When designing new forms or making changes to existing forms, consider the whole CSC workflow including all the questions in previous forms to reduce repetition and benefit from pulling through existing information  Follow user-centred design principles when reviewing and designing forms and at practice level  Develop design standards for consistency in form design  Provide admin support to help social work practitioners to source and enter data on the system, such as medical and dental appointment dates  Work with other agencies (for example, health, police, education, Home Office) to help them understand their responsibilities and impact with regard to accurate and timely data recording in their areas, as they are all corporate parents 14 DfE Project 2A: User research into social worker inputted data to CMS Key message 2: Duplication, jargon and design problems can be a blocker to collecting data Links to theme 2, theme 3, theme 5 and Missing Chapters When practitioners told us that a form was unhelpful, they told us it was unhelpful due to duplication, language, guidance, or design. This meant that practitioners’ time was being taken up by recording the same thing more than once. This research was not a CMS usability study but, based on the focus groups and interviews with participants and contextualised by CSC professionals in the project steering group and the project show & tells, the following are some indicative insights on system problems that contribute to