.......................................................................... 12 Section 2: Key messages and recommendations ............................................................................. 13 Key message 1: Record keeping is an essential part of ‘good’ social work ................................... 13 Key message 2: Duplication, jargon and design problems can be a blocker to collecting data ..... 14 Key message 3: The number of data items does not correlate to the amount of data recording taking place 15 Key message 4: The data serves multiple purposes, some of which do not align ........................ 16 Key message 5: Access to records should be simpler ................................................................... 17 Key message 6: There is an opportunity to collaborate with other research projects .................. 17 Section 3: Main report..................................................................................................................... 18 1. Introduction ......................................................................................................................... 18 Background ....................................................................................................................................................... 18 Research goals .................................................................................................................................................. 19 2. Research design and methodology ...................................................................................... 20 How the research was conducted ...................................................................................................................... 20 Research phases and methods .........................