............................................................................................. 20 Research phases and methods .......................................................................................................................... 20 Ethical approval ................................................................................................................................................. 24 3. Practice Context ....................................................................................................................... 25 3 DfE Project 2A: User research into social worker inputted data to CMS The structure of Children Looked After services ................................................................................................. 25 Practice models ................................................................................................................................................. 25 Case Management Systems ............................................................................................................................... 26 Business support ............................................................................................................................................... 27 4. Findings ................................................................................................................................... 28 4.1 Phase 1: Developing a data matrix ............................................................................................................... 28 4.2 Phase 2: Understanding children’s social care workers’ experiences of using case management systems ..... 32 4.2.1 Theme 1: Understanding which data is helpful for practitioners .....................................................