practice can be found in Working Together to Safeguard Children. Examples of poor practice include: • failing to act on and refer the early signs of abuse and neglect • poor record keeping • failing to listen to the views of the child 18An analysis of serious case reviews can be found at gov.uk/government/publications/serious-case- reviews-analysis-lessons-and-challenges 22 • failing to re-assess concerns when situations do not improve • not sharing information with the right people within and between agencies • sharing information too slowly, and • a lack of challenge to those who appear not to be taking action. What school and college staff should do if they have a safeguarding concern or an allegation about another staff member 69. Schools and colleges should have processes and procedures in place to manage any safeguarding concern or allegation (no matter how small) about staff members (including supply staff, volunteers, and contractors). 70. If staff have a safeguarding concern or an allegation of harming or posing a risk of harm to children is made about another member of staff (including supply staff, volunteers, and contractors), then: • this should be referred to the headteacher or principal • where there is a concern/allegation about the headteacher or principal, this should be referred to the chair of governors, chair of the management committee or proprietor of an independent school, and • in the event of a concern/allegation about the headteacher, where the headteacher is also the sole proprietor of an independent school, or a situation where there is a conflict of interest in reporting the matter to the headteacher, this should be reported directly to the local authority designated officer(s) LADO(s). Details of your local LADO should be easily accessible