itioners do not. Sometimes it is not clear how much information needs to be recorded by practitioners. Some record too much while others too little. Data consumers regard this as an issue which needs to be addressed because they want to see the right and appropriate level of information including practitioner reflections. Three of the participating LAs use the same CMS, but they have been set up differently and are, therefore, used in different ways. Although no usability testing, reviews or accessibility testing were carried out during the research, practitioners reported problems using their organisation’s CMS. Many issues were reported, including confusing workflows and not being able to update a case or complete a task if somebody else was inputting to the same case. Practitioners reported that at times the forms can redirect the conversation and not focus on the issue for that child/young person at the time. Against a backdrop of high caseloads and tight deadlines, this has been reported as burdensome by some practitioners. 9 DfE Project 2A: User research into social worker inputted data to CMS Theme 3: Data we do not collect that could be useful At the outset of the research, it was thought that a secondary list of data items could be collated to include information that is not currently recorded but which practitioners feel should be. During the research, one or two practitioners suggested types of information which could potentially be helpful to collect, but there was not a unanimous feeling among those interviewed that valuable data was missing from forms or not being recorded. Although all data items were considered helpful, practitioners often felt overwhelmed at the volume of information they are expected to collect. The data matrix shows that most data ite