rk area, due to the nature of the decisions that are made, more in-depth analysis and reporting is often required that goes beyond what a self-serve tool, such as the Qlik app, can provide. As with Social Care teams, whilst the TFD can support some of the tasks senior managers perform, their actual use of the app is limited. Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 32 Training and support is closely linked to usage Of those who reported that the TFD saved them time, 82% felt they’d received adequate training. However, of those who said the TFD didn’t save them time, this figure fell to 43%. An almost identical pattern was evident when we asked whether people felt TFD impacts their work positively, with only 28% of those who didn’t feel the TFD impacts their work positively reporting that they had received adequate training. This sentiment was supported by qualitative feedback we gathered, as one comment from a Triage practitioner shows: “I've been told to use it, but have received no training. I'm frantically busy the whole time and cannot spare the time to work out how to use it.” Our questions around training didn’t explore what ‘adequate’ meant for each person, therefore training requirements may be different in each case. Since some we spoke to find the TFD “self- explanatory” to use, differing levels of skill, confidence and experience in relation to digital products may be an issue, which may contribute to differential usage. This point wasn’t missed by an Early Intervention manager we spoke to; "Some in the team would proactively use the vulnerability timeline intuitively, some would not know that. People can be excited by data, or terrified by it – we’ve got both." Awareness of the TFD varies between prac