r in the authority’s care. One of the roles of the Personal Adviser is to act on a young person’s behalf as an advocate for them when they need help making a case, both in formulating the case and presenting it. Care Standards Act 2000 The Care Standards Act 2000 establishes a complaints and representations procedure for children’s homes. The home’s complaints procedure enables children, staff, family members and others involved with children of the home to make minor and major complaints. The National Minimum Standards for Children’s Homes sets out information and advocacy requirements. Health and Social Care Act 2001 The Health and Social Care Act 2001 places a duty on the Secretary of State for Health to make arrangements for advocacy services to be provided to people (including children and young people) wishing to make a complaint about their NHS care or treatment. The Commission for Patient and Public Involvement in Health (CPPIH) will identify and disseminate quality standards for the Independent Complaints Advocacy Services (ICAS), set criteria for its provision and provide a national assessment of ICAS services. The service will be accessible through many avenues, including Patient Advice and Liaison Services (PALS) and complaints managers in NHS Trusts. 30 Health and Social Care (Community Health and Standards) Act 2003 Section 116 of this Act enables Regulations to provide for the further consideration of complaints by the Commission for Social Care and Inspection (CSCI) that have not been resolved by the local authority. It also amends the Children Act 1989 to ensure that the duty to provide advocacy for children making a complaint will extend to the stage of the process operated by the CSCI. Guidance on Providing Effective Advocacy Services for Children and