essionals in the project steering group and the project show & tells, the following are some indicative insights on system problems that contribute to the issues of duplication, language, guidance, or design that users identified:  Auto-populated data pulls through without timestamps or an audit trail. If it were possible to clearly see when data had last been updated, LAs could reduce some duplication by allowing more data to be auto populated on forms  Form-building software is not intuitive to use. Improved form building capabilities within CMS systems would make it easier for LAs to address issues of duplication and design  Limited search functionality. Having no overall search function or limited search criteria makes finding information difficult and contributes to existing information on the system (for example, uploaded PDFs) being recorded multiple times. Improved search functionality could, therefore, minimise duplication and reduce the time spent searching for documents and information  Functionality exists to upload most file types, but it is often not a user-friendly process. Enabling voice notes and media, such as video messages and WhatsApp messages, to be easily and directly added to forms - and not as an attachment which sits outside of the case note - would help LAs to design forms that better incorporate the voice of the child Recommendations for DfE:  Design - Encourage CMS providers to follow the Government Digital Standard (GDS) Service Manual (https://www.gov.uk/service-manual/service-standard) to create user centred products and services  Accessibility - Encourage CMS providers to follow the GDS Service Manual to make sure everyone can use their products and services and all accessibility requirements are met (https://www.gov.uk/service- ma