loaded to the CMS as an ‘attachment’ on the child or young person’s file making information difficult to find: “We often have cases who will go through the whole of children's services. They'll go through the court team, then they come to our service and, all of a sudden, we find out they're not British citizens. And that hasn't been recorded somewhere on our system anywhere. I do think it would be good to try and collect as much information as we can on the unaccompanied young people…people they're in contact with…if they have any contact with family because I’ve read past reports and things that state that young people don't have any contact whatsoever and then I've built my relationship with the young person and been able to actually gather that they do have contact with their family back home or they do have maybe a brother that lives here in the UK. So, I think that information is really important when working especially with unaccompanied young people.” (Practitioner) It was also found that at times, information about the child/young person’s parents has been missing due to unknown reasons. This has caused difficulties and delays to the social worker in applying for a child’s passport: “I think things like when we try to obtain say, passports for a young person and you know quite often we need more than say the parents or the grandparents, documentations and information in order to apply for things like a passport and that can be a little bit difficult...” (Practitioner) Participants were also concerned about how up-to-date and relevant some of the information in the CMS is and discussed having to work across the systems and forms to collate information from several platforms (such as health, education, police) to retrieve data and then check if it is up to date. 