poses. 23 DfE Project 2A: User research into social worker inputted data to CMS Due to using a ‘non-working’ form there was sometimes confusion regarding which items were auto populated and where a response to one question led to additional questions opening. Following the interviews, user researchers worked through the findings to establish where more information was needed and identified appropriate professionals who could provide additional information to fill any gaps in understanding identified during the practitioner interviews. Those considered ‘consumers of the data’ were thus identified for semi-structured interviews and the same recruitment process was followed. We refer to this group as ‘data consumers’ and details are given below. Individual interviews with data consumers This round of interviews was carried out online with 18 professionals across the four LAs. Professional groups interviewed included heads for safeguarding and quality assurance, heads of performance and business intelligence, governance and performance development managers, data and business managers, service managers, team managers, heads of service, directors, and business managers (please see appendix two for a list of all role types and their main user needs). The interviews lasted for approximately one hour and were split into two parts. In the first half, a semi- structured approach was taken using open questions to understand the role of the data consumer, including questions to understand how and why they use the data and how they measure the quality of the service. In the second half, the interviews focused on reviewing the anonymised annotated forms from the interviews with the practitioners to seek data consumers’ views on the data items practitioners identified as unhelpful. Pha