ear 2023 the Council received 2,266 IT requests relating to LCS issues. Of these, only 75 were identified to be related to the user needing more training. If there is an incident and there is service disruption affecting LiquidLogic, users may be able to access important information through the tool developed. This is another potential benefit in terms of business continuity. Baseline survey The baseline survey, described at section 3.2, provided data that can help understand views about the existing case management system in relation to information retrieval. There were 217 responses to the survey. Analysis of the survey allowed for conclusions to be drawn on information retrieval, navigation, workload and decision making. 35 OFFICIAL - SENSITIVE A majority of respondents found it challenging to locate information across different tabs (Documents, Forms, Case Notes) in the system. Only a small percentage (1%) strongly agreed that finding information was easy and only 3% strongly agreed that navigating the system was easy. The results indicated searching records for children with long-term involvement was difficult. A significant portion (32%) felt that their admin and paperwork workload was unmanageable. Only 2% of respondents strongly agreed that the way the case management system presented information helped with decision-making. A majority of respondents (60%) agreed that there had been times when they were unaware of information that could have supported decisions, because it was stored in an unexpected area of the system. A high-level summary is below: 1. It is easy to find the information I need regardless of where it is stored in the system (Documents, Forms, Case Notes tabs on LiquidLogic)  128 disagreed or strongly disagreed (59%)  2 strongly agreed (1%) 2. 