social care when a local authority offers help, protection or care. It describes how practitioners listen, communicate with and support families. These groups may find this guidance particularly useful: • Children and young people, who have or have previously had a social worker, family support worker or personal adviser. 7 • Children with special educational needs or a disability who receive support from their local authority under section 17, Children Act 1989. • Children who identify as young carers or are identified through a local authority needs assessment as young carers. • Family and friends of children and young people who have a social worker, family support worker or personal adviser. • Parents and carers of children and young people, including kinship carers, foster carers, and adoptive parents, who have had a social worker, family support worker or personal adviser. Children, young people, and families may be interested to read a version of this guidance, written specifically for this audience. A version for children, young people and families is available. Local authority senior leaders, practice supervisors and practitioners Senior leaders, practice supervisors and practitioners should use this guidance to understand what is expected of their work with children, young people and families. It should be used in the design and delivery of services, and should underpin the interactions between practitioners and children, young people, and families. This guidance should be used to reflect, learn, and improve practice to achieve good outcomes. These individuals, within local authorities, should read and follow this guidance (this list is alphabetical and is not exhaustive): • Councillors, including Leaders of Councils and Lead Members for Children’s Services • 