ople Making a Complaint under the Children Act 1989 25 5.6 Complaints and representations annual reports are a statutory requirement under the provisions of the Children Act 1989. MEASURING SATISFACTION WITH SERVICES 5.7 The process of measuring satisfaction with advocacy services should be child centred. Regular feedback from children and young people is crucial in maintaining standards. Local authorities should find creative ways of seeking feedback from children and young people, for example, the creation of a children and young people’s reference group (with support available for children and young people with a range of communication needs) and use of electronic methods. 26 6. Information Sharing and Confidentiality INTRODUCTION 6.1 This section of the guidance sets out Government policy in sharing information and confidentiality at all stages of the complaints procedures. KEY PRINCIPLES – INFORMATION SHARING 6.2 The National Standards for the Provision of Children’s Advocacy Services set out standards for information sharing and confidentiality. Local authorities should have clear protocols on information sharing in their service level agreements. Once the advocate is appointed, letters about the complaint should be addressed to the child making the complaint, with a copy to the appointed advocate and advocacy organisation as appropriate. Record keeping is an integral part of professional practice. Records should be clear, concise and a record of fact. They should be kept safely by all parties. 6.3 If the local authority is informed that a child has decided not to use his or her advocate any longer, it should write to the advocate to inform him or her of this decision. CONFIDENTIALITY AND SAFEGUARDING CHILDREN 6.4 The National Standards for the Provision of Childr