LA] reviews are held in timescales...will tell me late/overdue but systems don’t talk to each other.” (Data consumer) Voice of the child/young person Both practitioners and data consumers advocate that, regardless of how the data is collected, how and why the child/young person’s views and perspectives are recorded is paramount: “The child’s voice is at the centre of what we do – what it does is help us understand our practice in terms of participation, giving the young people an opportunity to input.” (Data consumer) 54 DfE Project 2A: User research into social worker inputted data to CMS 4.2.5 Theme 5: Voices of children and young people Key insights  The views and perspectives of children, young people, and their families will continue to be muted within case records if jargon and complicated language is used without explanation  A child/young person’s form/file needs to provide a story to that child/young person at the current stage of their care process but also reflect the whole story of their care journey. Practitioners and data consumers are mindful that this is a respectful reflective account which acknowledges that the child or young person may read it one day  The Missing Chapters project found that children and young people understand the need for professionals involved in their lives to share information about them, but they were concerned about who has access to this, including their teachers. Many felt their permission should be sought before their data is shared or they should be informed about who is seeing this information  The Missing Chapters study also found that most young people think that records should be structured with sections to help navigate through them. They feel their records should not be redacted and should include an accurate refl