lease see appendix one. Phase 2: Understanding children’s social care workers’ experiences of using case management systems Phase two of the research involved qualitative data collection with members of the CSC teams (practitioners) across the four LAs to gather their experiences of using their case management systems. Two data collection methods were used: face-to-face focus groups (Barbour and Barbour, 2018) and online individual interviews (O’Connor and Madge, 2017) through Microsoft Teams. A final round of individual online interviews took place with professionals in the LAs who do not directly input data into the CMS but access and use the data contained in it (data consumers). Data consumption spans numerous activities from interacting directly with the CMS to extract specific data to working with dashboards and performance reports to interpret it. The qualitative data collection was carried out by two user researchers from the lead LA. 22 DfE Project 2A: User research into social worker inputted data to CMS Focus Groups The user researchers purposively selected practitioners (Morris et al., 2017) with specific roles in each LA to ensure the representation of those collecting the data first-hand. These participants included social workers and student social workers, personal advisers, independent review officers (IROs), service managers and team managers (please see appendix two for a full list of roles and their main user needs). Contact was made with each LA requesting participant representation from the four identified groups. 17 individuals took part in a total of four focus group sessions; one focus group in each LA. Focus groups began with an icebreaker activity and agreeing on ground rules for discussion, such as listening to each other, taking turns to spe