bust communication and publicity mechanisms to ensure children and young people, including those with additional communication needs, are aware of their right to advocacy when making or intending to make a complaint. The National Standards for the Provision of Children’s Advocacy Services set out the Government’s policy for publicity about children’s rights and advocacy services. The Government wants local authorities to: ● inform children and young people about advocacy and children’s rights services if they intend or wish to make a complaint; ● provide help and assistance when children and young people want an advocate to speak for them. 2.19 When a local authority first become aware that a child or young person wants to make a complaint, they should provide age-appropriate materials about children’s rights and advocacy services and talk to the child or young person to explain these materials, answer any questions and ensure that they understand their rights. The range of materials available should include texting, Minicom and the use of symbols for children and young people with learning difficulties. Publicity should include translation into the child’s first language where appropriate. 2.20 As set out in the National Standards for the Provision of Children’s Advocacy Services, appropriate materials and methods should be developed for children with little or no communication and those without literacy skills. Local authorities may wish to develop electronic methods of communication. Guidance on Providing Effective Advocacy Services for Children and Young People Making a Complaint under the Children Act 1989 13 2.21 Publicity materials about making a complaint and information about children’s rights/advocacy services, appropriate to the ages of children and young peo