r experiences and concerns. “Putting something right about assessment, review, consultation or placement at an early stage can only improve the effectiveness of the overall process and reduce the risk of subsequent harm.” 1.10 Listening to the voice of the child is one of the main messages running through Keeping Children Safe, the Government’s response to the inquiry into the tragic death of Victoria Climbié. Listening to children keeps them safe and helps protect them from poor practice. Child protection is everyone’s responsibility; both staff who come into direct contact with children, and those who work with adults who are parents and/or carers. The Government’s response to the Victoria Climbié Inquiry report requires Directors of Social Services to ensure that the child is spoken to alone during an assessment and introduces a range of recommendations to protect children. Guidance on Providing Effective Advocacy Services for Children and Young People 9 Making a Complaint under the Children Act 1989 2. The Role of Advocacy Services for Children Making Complaints INTRODUCTION 2.1 Children and young people can be especially vulnerable at times when they have a problem or want to make a complaint. The emphasis in this guidance is on early detection and early resolution, so that concerns and problems are put right quickly and effectively. Complaints procedures should be devised and operated in the wider context of encouraging children to speak out and encouraging decision-makers to hear their views. THE NATIONAL STANDARDS FOR THE PROVISION OF CHILDREN’S ADVOCACY SERVICES 2002 2.2 The National Standards for the Provision of Children’s Advocacy Services, issued as section 7 guidance in November 2002, set out standards for the commissioning and delivery of advocacy service