ng that they comply with those Regulations by keeping a record of each representation received, the outcome of each representation and whether the time limits set out in the Regulations were complied with. Regulation 5 of the Advocacy Services and Representations Procedure (Children) (Amendment) Regulations 2004 requires local authorities to monitor the steps that they have taken with a view to ensuring that they comply with the regulations, in particular by keeping a record about each advocate appointed under the local authority’s arrangements for the provision of advocacy services. 9.13. Complaints officers, children’s rights officers, IROs, managers of leaving care services and other officers will need to work together closely in compiling monitoring reports. 9.14. These reports should include: • a summary of statistical data about numbers, ages, gender, disability and ethnicity of care leavers at all stages of the complaints procedures; • arrangements for the provision of advocacy services; • details about advocates provided under the arrangements; • take up and refusal of service; and • care leavers’ satisfaction with the service and perceptions of independence. 9.15. Regular feedback from young people is crucial in maintaining a good quality leaving care services. Local authorities must establish easily accessible arrangements for receiving feedback from young people, as part of their overall process for continually improving their leaving care service. These will need to take into account the diversity of care leavers and recognise that not all care leavers will live within the local authority and surrounding area. 88 Appendix A Knowledge and skills of personal advisers A.1 In assessing whether or not an individual possesses the right knowledge and skills to be e