 practitioners need to complete based on the work they are doing, and to aid with mandatory data collection requirements. One LA have implemented extensive customisation with regard to forms for CLA. Many have been simplified with the introduction of one form that pulls three together. One LA has been able to configure profiles and set timescales for tasks, which team members they are allocated to, and which parts of a workflow need a manager to authorise. The forms that are in the pathways are provided by their specific CMS but are fully amendable. This allows the LA to add questions and alter the way in which they are answered; for example, remove everything to leave just a text box. They have also been able to create standalone forms and create customer-defined workflows where a non- standard pathway is needed that cannot be incorporated into existing forms. Some selection lists, such as reason for referral, can be edited, but generally nothing which is statutory and reportable for return. 27 DfE Project 2A: User research into social worker inputted data to CMS One LA has almost moved completely from text box answers to selection fields such as radio buttons, drop down lists or tick boxes, and only use text boxes when 'other' has been selected. After selection occurs, a text box then appears, and a validation rule means that text box cannot be left empty. For qualitative information, there is a combination of text boxes and selection fields which they have tried to keep to a minimum. Business support LAs involved in the research were asked to comment on the level of business support their CLA teams receive. Business support can also be defined as administrative support. Across the LAs there was a range of business support reported: from not having any, to limited sup