egative views due to concerns about new technology and use of AI (generally and in children’s social care) Summary of process evaluation There were a number of key challenges in this project. The first being that the project began later than expected. The second was the significant delay faced when trying to resolve an issue to ensure best practice data security. There were several unforeseen security considerations due to the unfamiliarity with cloud infrastructure and advice was sought from Microsoft to verify concerns and the way forward. After working with a Microsoft delivery partner, secure infrastructure was developed and implemented. A further challenge was leveraging Microsoft's ‘out of the box’ AI skills. It became evident that accessing these was unworkable, as they required sending sensitive data to non-private IP addresses. Initially custom skills were built to try to rectify this, proxying the AI services via NYC’s secure network. However, it became apparent that this would increase the cost and be difficult to maintain long term due to complexity. Recognising the significance of this, the approach was altered to utilising an alternative model, eliminating the issue and reducing the ongoing cost of using the tool. Due to the delays the tool developed was not as complete or refined as anticipated and therefore the pilot was tailored to something that was appropriate for the stage of development. This meant an implementation period was reworked into shorter pilot workshops with practitioner teams. Practitioners were still able to be fully involved in the design from the outset and throughout. The interest in the project, the feedback from practitioners and the iNetwork award has been a welcome boost and provided reassurance that this technology is not only i