 policy and procedures document include:  details of recruitment, induction, training and performance review of those individuals on the central list;  a signed agreement which sets out the mutual commitments of those individuals on the central list and the agency;  arrangements for informing the prospective adopter, the birth parents and, where appropriate, the child, of the panel’s recommendations;  details of how a panel will monitor and report on its work to the agency and others;  arrangements and timescales for passing the panel’s recommendation and minutes to the decision-maker. 1.4. Parents, prospective adopters and the child, where the agency considers the child is of sufficient age and understanding, should be offered a copy of the agency’s statement of purpose. All children for whom a local authority has identified adoption as the plan should be provided with a copy of the children’s guide to adoption. Local authorities and those voluntary adoption agencies (VAAs) which provide adoption support services to children will also need to provide a copy of 15 the children’s guide to those services to any child of sufficient age and understanding. 1.5. There will need to be a process in place to enable users to make complaints. In the case of VAAs the requirements are governed by regulations 11 and 12 of the Voluntary Adoption Agencies and Adoption Agencies (Miscellaneous Amendments) Regulations and the National Minimum Standards for Adoption (“NMS”). In the case of local authorities their usual complaints procedures will apply to their adoption functions also, and regulation 17 of the Local Authority Adoption Service (England) Regulations 2003 requires records of complaints to be kept. Medical adviser: AAR 8 1.6. The agency is required to appoint at least one 