y should be informed about who is seeing this information. The Missing Chapters study also found that most young people think that records should be structured with sections to help them to navigate through them. They feel their records should not be redacted and should include an accurate reflection of their lives. Although technology could be viewed as an enabler of wider participation and of hearing the unique views and perspectives of children and young people, caution needs to be exercised around issues of coercion, particularly for those who do not want to have their voices recorded in this way. Key messages The following key messages emerged from the research and from conversations with CSC professionals in the project steering group and the project show & tells. These conversations contextualised the findings and helped to align them with practice. These key messages are expanded upon in section 2 of this report, alongside our full set of recommendations for the DfE and for LAs. Key message 1: Record keeping is an essential part of ‘good’ social work Links to theme 1, theme 2, theme 4 Record keeping is an essential part of ‘good’ social work practice and forms enable practitioners and others to understand a child/young person’s journey through care. Most data items are considered helpful, and practitioners understand the value of collecting this data. However, the time it takes to collect all the necessary data needs to be acknowledged. It is not as straightforward as looking at the volume of data and information that practitioners have to record. 11 DfE Project 2A: User research into social worker inputted data to CMS Key message 2: Duplication, jargon and design problems can be a blocker to collecting data Links to theme 2, theme 3 and Missing Chapters Forms o