 The referrer should follow up if this information is not forthcoming. 21 64. If social workers decide to carry out a statutory assessment, staff should do everything they can to support that assessment (supported by the designated safeguarding lead (or a deputy) as required). 65. If, after a referral, the child’s situation does not appear to be improving, the referrer should consider following local escalation procedures to ensure their concerns have been addressed and, most importantly, that the child’s situation improves. Record keeping 66. All concerns, discussions and decisions made, and the reasons for those decisions, should be recorded in writing. This will also help if/when responding to any complaints about the way a case has been handled by the school or college. Information should be kept confidential and stored securely. It is good practice to keep concerns and referrals in a separate child protection file for each child. Records should include: • a clear and comprehensive summary of the concern • details of how the concern was followed up and resolved, and • a note of any action taken, decisions reached and the outcome. 67. If in doubt about recording requirements, staff should discuss with the designated safeguarding lead (or a deputy). Why is all of this important? 68. It is important for children to receive the right help at the right time to address safeguarding risks, prevent issues escalating and to promote children’s welfare. Research and local child safeguarding practice reviews have repeatedly shown the dangers of failing to take effective action.18 Further information about local child safeguarding practice can be found in Working Together to Safeguard Children. Examples of poor practice include: • failing to act on and refer the early signs of a