se of digital tools in general was a particular issue in Social Care teams, who saw their work as being more of a face-to-face relational practice. “I would've probably spent more time working with social care on their engagement, whether it could be useful for them, because there was always a big gap.” (Insight Bristol Team) “But when you realise how poor some of the digital maturity was, training was helpful.” (Insight Bristol team) In terms of the TFE, a mandatory training video is a requirement prior to use, although most of the people we surveyed didn’t consider this training. 36% of those we surveyed said they hadn’t received sufficient training to navigate the TFE. In this sense, although the TFD and TFE were designed specifically to be easy to use, it seems this isn’t the case for everyone. However, since processes to capture detailed information about the types of challenges people experience don’t currently exist, training provision may not be targeting where it is needed most. Above all, an inability to address training and support needs may be a resource issue. When speaking with the Insight Bristol team, they were aware of the patterns alluded to above but felt somewhat powerless in terms of the lack of budget to employ staff to address knowledge and confidence gaps and coordinate training accordingly: “We've been kind of stripped back to pretty much one person supporting the whole program now. So actually the development going forward is going to be really limited. And that's, yeah, a concern,” (Insight Bristol team) As such, it seems that increased investment in this area would be a key way of driving value and efficiencies in services more broadly. Social Finance Limited +44 (0) 20 7770 6836 87 Vauxhall Walk, London SE11 5HJ socialfinance.org.uk 65 6.5 I